The best feedback tool is the one your client will actually open. HopBack asks nothing of them. A link, a click, a comment. Their name is remembered for the session and that is the entire set-up.
Agencies who have tried three or four feedback tools say the same thing: the features were fine, the clients would not log in. An invitation email, a password to set, a "create your account to comment" wall, and the feedback drifts straight back into email where it started.
So HopBack has no wall. Nothing to create, nothing to remember, nothing to install. The link is the login.
Opens the link. In any browser, on any device.
Types their name. Once. HopBack remembers it for the session so every comment is labelled.
Clicks and comments. Pins, replies, device widths, page navigation, all there.
Hits Finish review. Approve, or Send feedback.
No sign-up, no password reset, no app store. If they can open a web page, they can review. And most find it more enjoyable than email: a blank reply asks them to describe things, a page asks them to point at things. Pointing is easier, and it makes the feedback specific on its own. And when they hit Approve, a little confetti goes off. A small touch, but it makes signing off feel good.
The review link is 32 random characters and unguessable. Staging passwords stay on the server; the client never sees them. Finished reviews lock.
Every comment carries the reviewer's name. Several people can review from the same link, each under their own name.
Approval is attributed to the named reviewer with a timestamp, no account required.
Finish a review to lock it. Unshare it to retire the link, or archive it and the link goes offline with it.
Figma asks clients to create an account to comment, drops them into an interface built for designers, and can show them pages and versions they were never meant to see. Webflow's commenter role has to be invited and set up. Some feedback tools charge per reviewer seat. HopBack has unlimited reviewers on every plan, none of them need an account, and each one sees exactly the thing you sent.
Reviewers type their name when they open the link. It is remembered for the session and attached to every comment and approval.
Yes, which is the point. Links are 32 random characters and unguessable. If a review should stop taking comments, finish it, which locks the feedback, or unshare it, which retires the link.
The client never sees the staging password and nothing is installed on the site. See the security page for how reviews and sites are handled.
Yes, on your side. Your team signs in to create reviews, reply and resolve. Clients never do.