HopBack is a Userback alternative for agencies and freelancers. Userback started as a visual feedback tool for agencies and now positions itself as user feedback software for product teams, with widgets, surveys, session replay and AI insights. HopBack stays on the agency job: a client opens a link with no account, pins comments that stick to the element, reviews in numbered rounds, and approves with a name and a time. Plans from $19 a month with unlimited reviewers.
UserbackUserback's free-forever plan (2 seats, 2 projects, feedback kept 7 days) is a real free tier. Team at $29 a month annual includes project management integrations, MCP connectors and Zapier. Business adds session replay, console logs, AI insights and custom branding. If you are a product team wanting user feedback with rich technical context, it is well built.
Userback collects feedback from users through a widget. HopBack runs a review with a client: rounds, a finish-review lock, approval recorded.
Paste the URL, send the link.
Websites, logos, brochures, packaging, video, one tool the client learns once.
HopBack nudges the client in your words on business days.
Anchored to the element on live sites and shown at every screen size.
| HopBack | Userback | |
|---|---|---|
| Free | 14-day Studio trial, no card | Free forever: 2 seats, 2 projects, feedback kept 7 days |
| Entry | Starter $19/mo ($16 annual), 2 seats, 10 active reviews | Team $39/mo ($29 annual), 5 seats, 5 projects |
| Middle | Studio $49/mo ($41 annual), 5 seats, 30 active reviews, video, reminders | Business $99/mo ($79 annual), unlimited seats, 25 projects, session replay, branding |
| Top | Agency $99/mo ($82 annual), 12 seats, unlimited reviews, MCP | Business Plus $199/mo ($159 annual), 50 projects, API, mobile SDK |
| Reviewers | Unlimited, no account | Unlimited end users via widget |
Prices and features checked on 1 November 2026 against Userback's pricing page. If something has changed, tell us and we will fix it.
Userback figures from userback.io/pricing, checked 11 September 2026.
Userback→HopBackStart your next project in HopBack. There is no import, and you do not need one: paste the URL or upload the file, set the rounds, send the link. Finished Userback projects can stay where they are.
Userback's site now describes it as user feedback software for product teams. It still works for website feedback, but rounds, approval records and client reminders are not its focus.
No. HopBack is for client feedback and sign-off, not bug reproduction.
Free, then $39, $99 and $199 a month, or $29, $79 and $159 annual. Checked 11 September 2026.